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Tuesday, June 15, 2021

The Mutual Bank is now the only bank in Mayfield and Dungog

The Mutual Bank is now the only bank in Mayfield and Dungog.

A spate of recent bank branch closures means The Mutual Bank is in the only financial institution with a branch in the Hunter towns.

The Hunter-based, member-owned, bank’s CEO Geoff Seccombe moved quickly to reassure its members that it has no plans to close its branch network.

“We’re maintaining our branch presence to give members a variety of ways to do their banking with us,” Mr Seccombe said.

“We understand that not all members of our community can or want to bank online.

“With continued member and community support, we’ll keep offering personal, face to face banking, in Dungog, Mayfield, Maitland and other parts of the Hunter.”

The bank temporarily closed its Lake Macquarie branch during the height of the COVID-19 pandemic lockdown.

Its staff moved to its busier call centre, but reopened the branch in Edgeworth later in the year.

“We’re part of the community and our branches deliver an important service offering as well as local jobs,” Mr Seccombe said.

“We invite people in Mayfield and Dungog to come and say hi to our local branch staff and experience our award-winning banking products and customer service.”

Mr Seccombe stressed that, at the same time, the bank is investing in technology and digital platforms, so its members have choice and convenience in how they do their banking.

“Members can bank with us in branch, via online banking, and The Mutual App,” he added.

The bank has also become the first locally based financial institution to offer members access to both Apple Pay and Google Pay.

The Mutual Bank has branches at Dungog, East Maitland, Edgeworth, Maitland, Mayfield, Rutherford, and Raymond Terrace. Speaking of excellent service, The Rutherford branch team has recently been named a finalist in the 2021 Hunter Local Business Awards – to be announced in August.

The awards recognise businesses who go above and beyond, providing an exceptional customer service experience. 

Website: themutual.com.au

Facebook: facebook.com/themutualau

Linked In : linkedin.com/company/themutualbank

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