Renee Ross knows that to be a good property manager you have to “walk the talk”.
The Curtis & Blair Real Estate business development manager has been carving out a career in the industry for almost two decades.
In that time, she has learned to appreciate the value in learning what tenants and landlords want and expect, and how to help them achieve that.
“While some landlords may prefer to self-manage their investment property, there may come a time when they consider employing the services a property manager,” she says.
“From that very first call, property managers need to know they are being interviewed.
“How promptly are they returning a homeowners’ call should they not be available when initially contacted? Are they knowledgeable about how the property market is performing? Do they know their rent prices in the area? What about relevant legislation and procedures?
“How do you know that they will perform as well as they claim?”
Renee says asking for additional information that requires action is a good start.
“Request a copy of a lease agreement, management agreement, and most importantly a copy of an in-going condition report,” she says.
“You should also get a copy of extra conditions that they may include in a lease, the approval process and how they induct tenants.
“You should be asking relevant questions and receiving answers in a timely manner, whether by post or email.
Finally, where possible meet with them either in person or via zoom.
“Remember that you may be dealing with this person for a long time. It is important that you feel comfortable with them and assured that they will not only work hard for you but deal with your tenant courteously and professionally.”
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