Singleton and Belmont hospitals are high achievers in comparison to a number of other hospitals across the state.
An Adult Admitted Patient Survey delivered by the Bureau of Health Information indicated that both hospitals performed well during 2019.
Chief Executive of Hunter New England Health Michael DiRienzo said Singleton and Belmont hospitals have continued to deliver outstanding results when it comes to patient experience and satisfaction.
“Caring for people when they are at their most vulnerable is at the core of what we do and these results speak to the professionalism of our staff and the care they put into every interaction – be it with patients, visitors or colleagues,” he said.
The Adult Admitted Patient Survey 2019 results reflect the experiences of 21,900 patients admitted to one of 75 NSW public hospitals in 2019.
This includes 4,165 people in the Hunter New England region.
According to the survey both hospitals excelled at giving their patients the opportunity to talk with their doctor or nurse, and having things explained to them in an easy to understand way.
Singleton Hospital also performed well in the areas of ward and room cleanliness, interactions with nursing staff, and experience upon discharge.
Patients at the hospital said they felt they were given were given plenty of information to assist them in managing their care at home.
Belmont Hospital also scored well in the areas of cleanliness, health professional communication, discharge and overall care.
“Of particular note is the confidence and trust that patients have in our nursing staff at Belmont Hospital, with this factor scoring significantly higher than the state average,” Mr DiRienzo said.
“The survey results show our patients have positive interactions with staff and feel involved in the decisions about their care and discharge, which is fantastic feedback.”
Overall, Hunter New England Health performed very strongly compared to other districts across the state.
The service was in line with or above the state average for all, but one of the 87 measures included in the survey.
“I want to thank all our staff for the great work that is being done to continually improve patient experiences at our hospitals,” Mr DiRienzo said.