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Telstra extends its 3G network closure amid connectivity fears


Phone users have been given a reprieve, with Telstra announcing it will be extending its 3G network closure date by two months, giving people more time to upgrade their devices. 

The extension comes amid fears many may be unaware they will lose access to emergency services if their device is limited to use only via the 3G network. 

Despite first warning of the closure of the network in 2019, the telco giant has aired concerns there may be some who are unknowingly reliant on the network. 

If your device is 3G only, if it does not support Voice over 4G (VoLTE), or if it is 4G enabled but hardwired to use 3G for Emergency calls, then you need to upgrade before the 3G closure to stay connected. 

This will also affect medical devices and other hardware connected to our 3G network, from EFTPOS terminals to farm machinery. 

Telstra is giving users until 31 August to switch to 4G and 5G  

Our 3G network is closing soon, and it is important you act now. If you’re still using an impacted device after 31 August, you won’t be able to call Triple Zero for Emergency help. 

We have been making good progress on modernising our 3G network sites with new 4G and 5G antennas and radio hardware, with 99 percent of upgrades now complete. 

We made an absolute commitment to expand our 4G coverage to be equivalent to existing 3G coverage across the country before we close the 3G network, and we are on track to meet that. 

Mobile customers who are directly using the Telstra network or a provider that uses the Telstra network can check if their handset will be impacted by texting the number “3” to 3498. 

In addition, soon customers yet to upgrade will hear a short message on impacted mobiles when making an outgoing call as a reminder that they need to act.  

This pre-recorded message will only be removed once the user has upgraded their network.

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