In a commitment to support personal services, Teachers Mutual Bank has opened the doors to a new-look branch at Charlestown Square.
It follows a move from Hamilton, which has been “home” for more than a decade.
The member-based financial provider will co-brand the premises Teachers Mutual Bank and Health Professionals Bank – both divisions of Teachers Mutual Bank Limited, which also operates Firefighters Mutual Bank and UniBank.
It offers a modern banking experience and improved accessibility that will better service customers across all the company’s divisions.
Newcastle branch manager Kylie Cosgrove said the relocation reinforced the bank’s promise to maintaining branches to support individual needs.
“Hamilton served us well for the past 16 years,” she explained.
“But, moving to one of the region’s most prominent shopping centres is more convenient for our members and significantly increases our bank’s visibility.
“Opening a branch contrary to what is happening in the banking sector, however as a mutual bank, we are here to serve our members.
“We believe branches remain critically important to help us do this.
“Applying for a home loan or car loan is one of the biggest financial decisions a person will make.
“We want our members to be able to sit down in a modern, comfortable environment and have real, straightforward, face-to-face conversations with someone they trust.”
The open-plan, modern branch has been designed to enhance the experience by featuring improved technology to streamline services; a self-serve kiosk for quick banking requirements; an on-site ATM for added convenience; and dedicated meeting spaces for in-depth, confidential financial discussions.
“I think it’ll appeal to teachers and healthcare professionals, two vital workforces in the region,” Ms Cosgrove said.
“Hunter New England Health is the largest employer while thousands of teachers work in public and private schools across Newcastle and the Hunter.
“Our locally-based team understands the financial needs of these essential workers.
“We know how their pay structures work and take this into consideration when preparing reviewing a loan application.
“We’ve helped many educators and healthcare professionals successfully apply for a home loan, even after they’ve been denied elsewhere.
“The response from the team – including two member service officers and a mobile lender – has been fantastic.
“They are looking forward to building awareness, strengthening relationships within the teaching and healthcare sectors, and helping more customers with a full suite of banking products and services tailored to their needs.”
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