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Council eager to reconnect with Maitland community


As part of Maitland City’s commitment to honest, transparent and active relationships, council is reviewing its communication and engagement strategy.

But, first, the organisation wants to hear from residents themselves.

It comes after a recent “satisfaction survey” highlighted the fact locals did not always feel heard or believe they were kept well-informed of council activities.

And, Maitland City mayor Philip Penfold is determined to change that perception.

“Working and talking with the community and developing a new strategy will help us all work together to make Maitland a better place to live, work and play,” he said.

“We know that when residents have genuine input into projects and feel in the loop about ‘what’s happening’, we all feel better connected.

“So, it results in better outcomes for all of Maitland.

“Whether you’re from Gillieston Heights or Gosforth, Lorn or Lochinvar, or anywhere in between, we want to hear from you.

“It doesn’t matter if you’re 10 years old or 100.

“Your opinion is valuable… and we want to understand how you want to stay informed and have your say on topics that interest you.”

Residents can provide their feedback by taking part in an online survey by heading to; or completing a print form from a council facility (like the Administration Building, libraries, Maitland Regional Art Gallery, Maitland Visitor Information Centre or Maitland Aquatics Centre).

Alternatively, head to one of council’s three pop-up tents, which are located at Thornton Library on Tuesday 16 August (11am-1pm); Kiss the Ground film screening at the Gillieston Heights Community Centre on Thursday 25 August (5.30pm-6.30pm); or Street Eats at Golden Whistler Park, Aberglasslyn, on Friday 26 August (5pm-8pm), and tell them in person.

After council receives all the responses, the strategy will be developed and go on public exhibition for community review later this year.

For more information and to keep informed about the project, visit

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