While many businesses have felt the heat in recent times, due to the coronavirus pandemic, one family-run enterprise has been keeping its cool – as well as the Hunter.
Air Extreme Air Conditioning recently celebrated a major milestone, clocking up 15 years servicing the residential and commercial needs of the region.
Brothers Justin and Mick Bull launched the venture in 2006, undertaking small commercial and residential installations, servicing, cleaning and repairs.
Not long after the business was established, the siblings hired Lee McPhail to work as their commercial project manager.
He’s been a part of the furniture ever since and the brothers say Air Extreme wouldn’t have grown to where it is today without Lee’s assistance and skill.
With a reputation for delivering excellent customer service from their highly-skilled technicians, the Bulls now lead a team of 45.
Justin said he was proud of the organisation’s achievement.
“Our people-centred approach to business, commitment to modern technology and processes, and our fun and friendly team culture is what sets us apart from others operating in the same trade,” he explained.
“We are united in our desire to ensure complete customer satisfaction.
“And, we’re pleased to be seen as a leader in the industry.
“We’re often the choice of the trade, and there’s no better compliment than when your own industry turns to you for your experience, expertise and advice.”
The team has worked on several significant commercial projects, including City of Newcastle’s new administration centre and council chambers, the David Maddison building, CA Brown Village at Toronto, West End Apartments, Herald Apartments, East End Stage One, and the Eaton and Kingsley Apartments.
Over the past 15 years, the brothers have seen the industry evolve and said the biggest change is the way people communicate.
“We’re all about building strong relationships with everyone we work with, whether it’s residential customers or project managers on our commercial sites,” Mick added.
“The way people connect with their clients and teams has definitely changed.
“We really value interpersonal relationships and always find the time to get to know the customer or the commercial site team on a personal level, no matter the job.
“I think that’s something we can credit our growth to.”